Front Office
Veterinary Front Office Assistant (Experienced) & Veterinary Front Office Assistant Training Program
This job is hard.
We are looking for someone who is kind, patient, organized, emotionally steady, and thrives in a fast-paced environment.
You must be able to remain calm and compassionate—even when things go wrong or when dealing with the occasional difficult client. We expect you to kill them with kindness.
If you become easily frustrated, overwhelmed, or angry, this job is not for you.
About the Role
The front office is the heartbeat of our clinic. This is not a quiet desk job. Every day is busy, fast-moving, and requires strong communication, organization, and adaptability.
You will be responsible for:
Who We’re Looking For
Kind, caring, and patient—even under pressure
Strong customer service skills
Highly organized and detail-oriented
Comfortable with change and fast pace
Able to learn quickly and then teach others
Drama-free, positive attitude every day
Excellent attendance and punctuality
If you like being busy, enjoy helping people and animals, and want to work with a team that is passionate, supportive, and committed to excellence, this role may be right for you.
Experience & Training
How to Apply
Email your resume to: MarkLyden2013@gmail.com
Subject line:
OFFICE ASSISTANT OPENING
Only apply if you meet the requirements and are serious about this role.
This job is hard.
We are looking for someone who is kind, patient, organized, emotionally steady, and thrives in a fast-paced environment.
You must be able to remain calm and compassionate—even when things go wrong or when dealing with the occasional difficult client. We expect you to kill them with kindness.
If you become easily frustrated, overwhelmed, or angry, this job is not for you.
About the Role
The front office is the heartbeat of our clinic. This is not a quiet desk job. Every day is busy, fast-moving, and requires strong communication, organization, and adaptability.
You will be responsible for:
- Answering a high volume of phone calls
- Checking clients and animals in and out
- Scheduling and managing appointments
- Communicating with veterinarians and technicians
- Answering client questions clearly and compassionately
- Selling products and services
- Making appointment reminder calls
- Filing and managing records
- Creating basic Facebook posts
- Assisting with animals when needed
- Handling paperwork and multitasking throughout the day
Who We’re Looking For
Kind, caring, and patient—even under pressure
Strong customer service skills
Highly organized and detail-oriented
Comfortable with change and fast pace
Able to learn quickly and then teach others
Drama-free, positive attitude every day
Excellent attendance and punctuality
If you like being busy, enjoy helping people and animals, and want to work with a team that is passionate, supportive, and committed to excellence, this role may be right for you.
Experience & Training
- Veterinary front office experience is a plus, but not required
- We offer a Front Office Training Program for candidates with little experience
- Strong computer skills are required (Word, Excel, email, scheduling systems)
- A positive attitude and willingness to learn are non-negotiable
- No complainers
- Full-time position
- Tuesday–Friday
- 7:00 AM – approximately 5:00 PM
- $10–$14 per hour, depending on skills and experience
- Opportunities to grow, take on more responsibility, and increase pay
- Full-time staff eligible for yearly bonuses
How to Apply
Email your resume to: MarkLyden2013@gmail.com
Subject line:
OFFICE ASSISTANT OPENING
Only apply if you meet the requirements and are serious about this role.
Standard Benefits for Full-Time Employees:
1. 4-day work week (Tuesday-Friday)
2. Weekends & Mondays OFF plus: No late nights, No On-Call, No Holidays, No after hour emergencies. Time off, time to rest = better medicine
3. PTO (Paid Time Off)
4. Scrub allowance
5. Mentoring / Training / Leadership and advancement opportunities
6. Teaching Opportunities
7. Generous product and service discounts for your animals
8. FREE SODAS and drinks (tell us what you like, we get it)
9. FREE SNACKS (again tell us what you like, and we get it)
10. FREE Lunch One Day : We provide lunch for the office one day a week
11. Relocation Assistance (For DVMs and Certified Techs)
12. We Find A Way: We will never let an animal suffer in pain due to owners not being able to afford pain medication. We will find a way to help that animal. Why is this a benefit to you as part of our team? Simple. You got into this profession to help…to stop the suffering, and for you to go home knowing an animal is in pain because of the lack of money that will eat at you. It is just not going to happen at our practice. We don’t believe in that.
13. Tuition Assistance: This is on a case-by-case basis but sure we are open to that discussion and have done it in the past for our great employees.
14. Extra hours / New and different opportunities to make extra money (when available and only if you want them)
15. We overstaff every day. Why this is important to you?…you might ask: Well, how can you teach or learn when every day you show up and you're understaffed? Plus, one person calls out and now you are left doing the work of two or three people! All this does is leads to frustration, exhaustion, and a greater chance for mistakes to be made which is bad medicine. We overstaff our Assistants and Techs by 1-2 each day so you are covered to teach, learn, and be able to get things done the right way.
16. Most Importantly: We hire for Attitude First, not skills. We can teach skills. But why this is important to you as a team member is because you know those you work with will help you and have a positive attitude about you and the work. They will work with you as a team. They will teach you and you will teach them. They are not complainers. They show up for work and they show up on time. They treat each other with respect. They will welcome you…because simply put, that is the kind of people we hire and that is the environment all of us want to work in.
17. Paid Holidays
18. Extended time off around Christmas/New Years
19. CE & Licensing expenses for DVMs & Certified Techs
20. We give our Lead Tech and Front Office Manager SIGNIFICANT budget to give bonuses/gift cards on the spot when someone goes above and beyond, or one of the techs does their first jugular stick, or when you make her life easier.... or if you do a great job teaching someone else, or....etc...
21. You get 50% off of all clothes at Logan's Run Rescue Thrift Store and Clothing Warehouse (after 90 days)
22. You get 25% off of all non-clothing items, including futniture and appliances, at Logan's Run Rescue Thrift Store and Warehouse (after 90 days)-
2. Weekends & Mondays OFF plus: No late nights, No On-Call, No Holidays, No after hour emergencies. Time off, time to rest = better medicine
3. PTO (Paid Time Off)
4. Scrub allowance
5. Mentoring / Training / Leadership and advancement opportunities
6. Teaching Opportunities
7. Generous product and service discounts for your animals
8. FREE SODAS and drinks (tell us what you like, we get it)
9. FREE SNACKS (again tell us what you like, and we get it)
10. FREE Lunch One Day : We provide lunch for the office one day a week
11. Relocation Assistance (For DVMs and Certified Techs)
12. We Find A Way: We will never let an animal suffer in pain due to owners not being able to afford pain medication. We will find a way to help that animal. Why is this a benefit to you as part of our team? Simple. You got into this profession to help…to stop the suffering, and for you to go home knowing an animal is in pain because of the lack of money that will eat at you. It is just not going to happen at our practice. We don’t believe in that.
13. Tuition Assistance: This is on a case-by-case basis but sure we are open to that discussion and have done it in the past for our great employees.
14. Extra hours / New and different opportunities to make extra money (when available and only if you want them)
15. We overstaff every day. Why this is important to you?…you might ask: Well, how can you teach or learn when every day you show up and you're understaffed? Plus, one person calls out and now you are left doing the work of two or three people! All this does is leads to frustration, exhaustion, and a greater chance for mistakes to be made which is bad medicine. We overstaff our Assistants and Techs by 1-2 each day so you are covered to teach, learn, and be able to get things done the right way.
16. Most Importantly: We hire for Attitude First, not skills. We can teach skills. But why this is important to you as a team member is because you know those you work with will help you and have a positive attitude about you and the work. They will work with you as a team. They will teach you and you will teach them. They are not complainers. They show up for work and they show up on time. They treat each other with respect. They will welcome you…because simply put, that is the kind of people we hire and that is the environment all of us want to work in.
17. Paid Holidays
18. Extended time off around Christmas/New Years
19. CE & Licensing expenses for DVMs & Certified Techs
20. We give our Lead Tech and Front Office Manager SIGNIFICANT budget to give bonuses/gift cards on the spot when someone goes above and beyond, or one of the techs does their first jugular stick, or when you make her life easier.... or if you do a great job teaching someone else, or....etc...
21. You get 50% off of all clothes at Logan's Run Rescue Thrift Store and Clothing Warehouse (after 90 days)
22. You get 25% off of all non-clothing items, including futniture and appliances, at Logan's Run Rescue Thrift Store and Warehouse (after 90 days)-